I wish the government didn't allow monopoly's. So sick of dealing with my ISP who unfortunately is the only one that services our complex because we're on the wrong side of the street. Last month they talked my wife into a service ""upgrade"" that would save us $20+/month from our grandfathered in plan. That ""upgraded"" plan has doubled our bill this month since the associate completely fubar'd our account. Heck we couldn't even log in to see our bill until tech support unlocked it last night. He also looked at the account trying to figure out what the associate did and try to fix it. Unfortunately it looks like he was only able to knock $20 off the bill as our bill is still ridiculously high. I told the wife if they won't lower it to what they said then cancel it.